Returns Policy
Returns Policy
Last Updated: August 29th 2024
At Figurebarn, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help. This Returns Policy outlines your rights to return products purchased from our website, figurebarn.co.uk, in accordance with UK consumer law.
1. Your Right to Return
You have the right to return any item within 14 days of receiving your order, without giving a reason. This right applies to all items except:
- Perishable goods (such as food or flowers).
- Personalised or custom-made products.
- Items that have been used or damaged after receipt.
- Items where the seal has been broken, such as hygiene products (e.g., cosmetics, underwear).
2. Conditions for Returns
To be eligible for a return, the item must be:
- Unused and in the same condition as when you received it.
- In its original packaging, with all tags, labels, and accessories included (where applicable).
- Accompanied by the receipt or proof of purchase.
3. How to Return an Item
To initiate a return, please follow these steps:
- Contact Us: Email us at figurebarn.co.uk with your order number, the item(s) you wish to return, and the reason for the return.
- Receive Instructions: Our customer service team will provide you with a return authorization and instructions on how to send your item back.
- Send Your Return: Securely package your item and send it to the address provided, including the return authorization slip inside the package.
Please note: You are responsible for the cost of return shipping unless the item is faulty, damaged, or incorrect.
4. Refunds
Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 14 days.
Please allow additional time for your bank or payment provider to process the refund to your account.
5. Exchanges
If you wish to exchange an item for a different size, color, or product, please follow the return process and place a new order for the replacement item.
6. Faulty or Damaged Items
If your item is faulty, damaged, or incorrect, please contact us within 30 days of receipt at figurebarn.co.uk. We will arrange a replacement or refund and cover the cost of return shipping for such items.
7. Cancellations
You have the right to cancel your order within 14 days of purchase. If your order has already been dispatched, you will need to follow the returns process. Please note that cancellation rights do not apply to personalised or custom-made products.
8. Contact Us
If you have any questions or need further assistance with your return, please contact us at:
Figurebarn
2, Rosevilla Farm, Main Road, Duston, Northampton, Northamptonshire NN5 6JB
[email protected]
+44(0)1604903952
By shopping with us, you agree to this Returns Policy. We value your satisfaction and strive to make your shopping experience as smooth as possible.